In order to make every support process smooth and clean ,we have cleaned our service desk from all old tickets , so sorry for the interrupting emails you may have received. Also, please if any ticked has closed by mistake without resolving the issue, you are welcome to open it again.
And we encourage you all to use our service desk again. starting from tomorrow, our services will be directly handled from here and we will give the tickets much priority than the ones received by emails only.